Mg12 Customer Care
Get more from every Mg12 application.
Find clear directions, simple product routines and practical answers—plus help choosing what may suit you next.
Start Here
Go straight to the product you bought
A little goes a long way. Start with the recommended amount, apply consistently and adjust for the size of the area.
Simple Directions
How to get the best from your Mg12 products
Regular, careful application matters more than using too much at once.
Magnesium Cream
A little goes a long way
The cream is rich and concentrated, so begin modestly and add more only when the area requires it.
- Start with a fingertip amount. This is the minimum; larger areas may need more.
- Apply directly where needed and massage until absorbed.
- Use consistently, up to 4 times daily.
Magnesium Spray
Quick, targeted and easy to adjust
The sprays are a convenient choice for legs, joints and larger areas, before or after activity or as part of an evening routine.
- Shake well.
- Start with 3–4 sprays where needed. Use more for a larger area.
- Massage until absorbed. Begin gradually while your skin adjusts.
Essential Healing Oil
Build a deeper, more targeted relief routine
Use the concentrated oil alone for focused massage, or combine it with an Mg12 cream or spray when an area needs extra attention.
- Apply 2–3 pumps to your palm.
- Massage into the skin for 30 seconds until absorbed.
- Use up to 4 times daily and wash hands after use.
Restful Night Serum
Finish the day with a calmer ritual
A soothing evening serum with Tasmanian lavender and frankincense in golden jojoba and hemp seed oils.
- Apply 2–3 pumps to neck, chest and shoulders.
- Massage until absorbed.
- Cup your hands and gently inhale the aroma.
Complete Your Routine
Choose the combination that matches your needs
You do not need every product. Start with the most relevant routine and keep it simple.
Australis + Healing Oil
Use Australis Cream or Spray for the broader area, then add Essential Healing Oil for focused massage where extra attention is wanted.
Explore pain & inflammation supportCalming + Night Serum
Use Calming Cream or Spray on tired legs and muscles, then finish your evening routine with Restful Night Serum.
Explore the sleep rangeFragrance-Free + Pure
Choose Fragrance-Free Cream or Pure Spray when you prefer no added fragrance or essential oils.
Compare the magnesium creamsPro Sport + Healing Oil
Use Pro Sport Spray as part of warm-up or recovery, then add Essential Healing Oil for a focused post-activity massage.
Explore sports recovery supportNot Sure What to Choose?
Start with the format you will use consistently
Common Questions
A few things customers often ask
Mg12 Rewards
Feel better. Save as you go.
Earn 5 points for every $1 spent. Every 100 points gives you $1 off a future Mg12 order.
View or Join Mg12 RewardsRunning Low?
Make your next order easy
Reorder the product you already know, or add the one complementary product that best fits your routine.
Personal Product Help
Still unsure what is right for you?
We are a Tasmanian family business and are always happy to help you choose a product or make sense of your routine.
For external use only. Avoid contact with eyes. Do not apply to broken or irritated skin. Discontinue use if irritation occurs. Keep out of reach of children. Store below 30°C away from direct sunlight. If pregnant, breastfeeding or under medical care, consult your healthcare professional before use. Always follow the directions on your product label.